![]() ![]() We are always looking to hire representatives that are fluent in Spanish. Previous financial industry, call center, or consumer lending experience is a plus. Basic proficiency with computers and Microsoft OfficeĬustomer service experience that included handling money or answering phones is preferred.At least 2 years of customer service experience.While some callers require extra patience, most are appreciative of the excellent customer service you provide them-and you go home each day feeling good about the problems and challenges you’ve been able to help our members with. As you grow in knowledge, you have opportunities to help out other reps as well. You are trained to handle as much as possible yourself, but need to forward some calls to your supervisors or other departments. You also have opportunities to utilize your product knowledge and recognize opportunities to cross-sell financial products and services to existing members. You answer questions about membership to both existing and potential members. You assist members with basic financial transactions such as looking up account info, posting transfers, and taking loan applications. There are usually members waiting to be served, so you don’t have to worry about bringing a book or knitting project to work. Start your free trial now to post to hundreds of job websites! A Day in the Life of a Call Center RepresentativeĪs a call center representative, most of your day is spent on the phone or in online chats. Our focus on service and goodwill are evident throughout our credit union.Īre you hiring a Call Center Representative? As an employee, you will be a valued part of the team. ![]() This is because we treat our employees the same way we treat our members. We have a reputation as being a great place to work. Make sure to emphasise the work culture experienced by your employees.Įxample: has been serving our community for, not just through providing great financial services, but also through our numerous charitable activities. This section should briefly describe the history of your credit union, your values, and what it’s like to work there. Call Center Representative Sample Job Description TemplateĪre you a problem-solver who enjoys helping others and working in a fast-paced environment? If so, this Call Center Rep position at our location might be perfect for you! This position offers a competitive starting wage of, plus. ![]()
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